Your New Client Journey – What to Expect
At Spine Posture and Performance, we understand that starting chiropractic care is a big step. That’s why we’ve designed a simple, supportive process to help you feel confident from the very beginning.
Free 10-Minute Discovery Call
Your journey starts with a complimentary 10-minute phone call with one of our experienced practitioners. This is a chance for us to:
10 Minutes
- Understand your current concerns
- Briefly discuss your health goals
- Determine whether the care we offer — including Advanced Biostructural Correction™ (ABC) — is the right fit for you
- If we believe we can help, and you’re comfortable with our approach, we’ll invite you to move forward with a new client appointment.
New Client Appointment (30 minutes)
This in-depth session is where we begin to understand the full picture of your health. It includes:
30 Minutes
- A thorough case history
- Orthopaedic testing
- Neurological testing
- Postural and structural assessments
This appointment is all about gathering the information needed to identify the root cause of your issue — not just the symptoms.
Report of Findings Appointment (50 minutes)
Your second visit is called the Report of Findings, and it’s an essential part of your care journey. During this session, we will:
50 Minutes
- Review and explain the results of your assessments
- Help you understand the underlying cause of your symptoms
- Discuss your diagnosis in plain, understandable terms
- Outline a personalised care plan, including what treatment will involve
- Begin your first stage of chiropractic care with initial treatment
This appointment is collaborative — we make sure you’re informed and comfortable before moving forward.
Free 10-Minute Discovery Call
Your journey starts with a complimentary 10-minute phone call with one of our experienced practitioners. This is a chance for us to:
10 Minutes
- Understand your current concerns.
- Briefly discuss your health goals.
- Determine whether the care we offer — including Advanced Biostructural Correction™ (ABC) — is the right fit for you.
- If we believe we can help, and you’re comfortable with our approach, we’ll invite you to move forward with a new client appointment.
New Client Appointment (30 minutes)
This in-depth session is where we begin to understand the full picture of your health. It includes:
30 Minutes
- A thorough case history.
- Orthopaedic testing.
- Neurological testing.
- Postural and structural assessments.
This appointment is all about gathering the information needed to identify the root cause of your issue — not just the symptoms.
Report of Findings Appointment (50 minutes)
Your second visit is called the Report of Findings, and it’s an essential part of your care journey. During this session, we will:
50 Minutes
- Review and explain the results of your assessments.
- Help you understand the underlying cause of your symptoms.
- Discuss your diagnosis in plain, understandable terms.
- Outline a personalised care plan, including what treatment will involve.
- Begin your first stage of chiropractic care with initial treatment.
This appointment is collaborative — we make sure you’re informed and comfortable before moving forward.
Feel Empowered to Make the Right Choice
We’re here to guide you every step of the way. Whether you’re looking to relieve pain, correct posture, or improve your overall function, our goal is to help you make informed decisions about your health.
Our approach is designed to:
- Stabilize the condition, so your body stops chasing short-term relief and begins building long-term balance.
- Regenerate areas that have degenerated due to poor posture, compensation, or chronic stress.
- Identify the physical, chemical and emotional stresses in your life that may be contributing to breakdown or recurring problems.
- Build resilience and resistance within your body, helping it adapt better to life’s demands.
- Reduce or eliminate the likelihood of symptoms returning, by empowering you to understand and manage the root issues.
- Empower through education by helping you discover what makes your body worse, giving you full control of your own health.
- We use thorough assessments and advanced techniques like Advanced Biostructural Correction™ to restore proper alignment, reduce tension and allow your body to heal and function the way it was designed to.
When the root is corrected, the body can finally stop overcompensating and pain becomes unnecessary.
But true healing doesn’t happen on the treatment table alone.
We take time to understand what’s happening outside of your appointments, your posture, habits, stress levels and daily environment, because these all play a role in your current condition. As we often say, you can’t get well in the same environment that made you sick. Identifying these contributing stresses helps us guide you toward healthier patterns and a lifestyle that supports your body rather than working against it.
Ready to get started?
Book your free discovery call today and take the first step toward lasting relief and better movement.
Testimonials
Our People Speak
Sharon Dunn
2 years ago
I had pain in all my joints and to get through very physical early shifts at work I was having to strap my ankles ,knees and wrists , I was getting recurring migraines at the base of my neck and I wasnt walking properly ,leaning to the left and I was eating painkillers ,i was getting breathless and felt constantly exhausted and knew I had to do something for fear of needing surgery and facing mobility issues.
I found Spine online and was immediately impressed with the reviews other people had left and decided i would see if they could help me too.
The kindness, care ,treatment and knowledge I have received ( especially from Debora) has been incredible and very emotional, as the sessions started to " UNWIND " me from the stresses of life daily and unplanned
Three months in I feel like the old me but NEWER!! ,and can go forward with a renewed sense of optimism, NO PAIN !! and a better and stronger mental approach
It was one of the best decisions I have ever made in my life !!
If you have any joint worries ,or mobility issues
COME AND SEE THE TEAM AT SPINE
Response from the owner
Thank you for sharing your incredible journey, Sharon! We're thrilled to hear about your positive transformation and how our team, especially Debora, has helped you. Your story serves as an inspiration, and we appreciate you recommending us to others. We're here to support you on this journey towards health and wellness!2 years ago
Tiffany Chalmers
2 years ago
I have been coming to Spine for a couple of years now. I have received excellent treatment, advice and care consistently. Every member of the team is knowledgeable and welcoming. I look forward to my adjustments and wouldn't go anywhere else for treatment. I am comfortable with the long-term approach, as I have seen the benefits over time. I did have a break from treatment at Spine, and my original symptoms returned and were not easily treatable with other methods. Within 6 weeks of returning to Spine, my symptoms were significantly reduced and are now largely gone.
Massive thanks to Debra for her kindness and caring support.
Response from the owner
Thank you for your wonderful feedback, Tiffany! We're thrilled to hear that you've had such a positive experience with our team over the years. Your progress and satisfaction are our top priorities, and we're glad that Debra was able to provide you with the support you needed. We look forward to continuing your care and helping you achieve your health goals!2 years ago
Mark Colhoun
2 years ago
A friendly and welcoming team put you immediately at your ease. I've been attending Spine for 8 months now and it has made a huge difference to my health and wellbeing
Response from the owner
Thank you for your wonderful feedback, Mark! We're thrilled to hear that our team made you feel welcome and that you've experienced significant improvements in your health and wellbeing over the past 8 months. Your satisfaction is our priority, and we look forward to continuing to support you on your journey!2 years ago
Amy Felds
2 years ago
I started going to the spine clinic as a 25 year old who frequently got a build up of pressure in her lower back. I would temporarily “fix” this issue by clicking/ stretching my back or getting someone else to do it for me. I started to see Katherine every other week and got regular progress reports where I could see my posture change. The build up of pressure stopped almost immediately after my first appointment and it did not return again. Katherine helped me to see things outside of the clinic which helped me to continue this progress and supported me in making small changes to improve my posture. Thank you to Katherine and the whole team for all your help and I now know where to go if I, or anyone I know, experiences a problem again.
Response from the owner
Thank you for sharing your experience, Amy! We're thrilled to hear about the positive impact Katherine and our team have had on your posture and overall well-being. It’s great to know that the changes you made are benefiting you beyond our clinic. We appreciate your trust in us and look forward to continuing to support you in the future!2 years ago
Shan Netball
2 years ago
For most of my adult life, I struggled with persistent back pain. After undergoing breast reduction surgery, I hoped this would be the end of my back issues. However, the years of carrying a heavy load had caused damage that wouldn't simply vanish overnight. With my wedding on the horizon and the major obstacle removed, I decided it was time to address the years of damage. I didn’t want to be in constant pain, and I wanted beautiful wedding photos without a hunched back.
My husband showed me advertisements for SPINE, and I decided to go for a consultation. Katherine was incredibly informative, and the videos and leaflets provided were very helpful. While the treatment isn't exactly cheap (for me), it's an investment I cannot afford to skip. I am still very much on my journey, but thanks to the treatment I've received, I've been able to be active at work without back pain, sleep more comfortably, and be more active with gym and exercise. I've also noticed a positive change in my posture. More importantly, I've been educated on how my body works and what I can do to help improve my quality of life.
The team at SPINE is friendly, flexible, and always a delight. The environment they create promotes a sense of community, even among clients. I truly enjoy my (bi)weekly visits for treatments and highly recommend SPINE to anyone struggling with back pain. It's a life-changing experience that has significantly improved my quality of life.
Response from the owner
Thank you for sharing your experience, Shan! We're thrilled to hear about the positive changes you're experiencing in your journey with us. Your kind words about our team and the community atmosphere mean a lot. We're committed to continuing to support you as you work towards your goals. Thank you for recommending us!2 years ago
John Jackson
2 years ago
After half a century of sporting injuries, my body was so crooked that I could barely walk at the end of 2022.
Over the years I had tried physio and osteopathy without lasting success and was at the end of my tether. Physical problems were taking up so much mental bandwidth that it affected my work and overall wellbeing.
Thank you Debra (also Laura, Stewart and Kat) for literally putting me back on my feet and turning my spine back into an approximation of what it was before I started overcompensating around the age of 7. An amazing achievement!
Perhaps the biggest surprise for me is that I have not had to stretch since I started with spine, and as long as I stay active my fortnightly adjustments keep me going nicely.
Debs - you are a star!!!
I should also shout out to the ladies on reception who keep up with my constantly changing work calendar, often fitting me in and making changes at the last moment!
Response from the owner
Thank you so much for your detailed review, John! We're thrilled to hear about your positive transformation and how our team has made such a significant impact on your wellbeing. Debra, Laura, Stewart, Kat, and our reception team truly appreciate your kind words and dedication. Your success is our top priority, and we are here to support you every step of the way!2 years ago
Dan Lindsay
2 years ago
What a lovely team and great results.
Response from the owner
Cheers Dan, looking forward to working further with you.2 years ago
Serena Burgin
2 years ago
I cannot recommend Debora enough! She has been treating my 2yr old son so far for 6 sessions. Not only has she won his trust, and he's been put off my medial people from a young age, he absolutely loves her, which is such a relief for me! But his toes are uncrossing, he has quickly become confident to do things like going down slides which he wouldn't before, and his sleep has dramatically improved.. and so has mine for the first time in 2yrs! His appetite is showing signs of improvement too (he's dairy/soya free and not a keen eater!)
Debora is literally transforming our life session by session!
Thank you so much!
Josef Filbin
2 years ago
After trying multiple chiropractors, Osteopaths and physiotherapists I finally came across Spine. I am 25 and have suffered with bad posture my whole life, in recent years it has started to impact my day to day life. My neck would be in pain everyday and my whole body was collapsed and out of position. I was hunched over and extremely tight due to this. My range of movement was very limited and I developed really bad spinning and dizziness due to the tension build up in my neck. All of this accounted for my central nervous system to be overwhelmed and my mental health deteriorated due to it.
After many failed visits to different professionals to help I had lost hope in these types of treatments. However after my first visit to Spine and speaking to Deborah I could tell that they had a different approach to healing. Not only do they use ABC techniques they also take a holistic approach looking at all the traumas we have stored and how they too impact our bodies.
I decided to continue with the treatment plan after my initial consultation and it has genuinely been the best decision I’ve made for myself. In only 4 weeks I feel completely different, my shoulders are set back, my neck pain and spinning has reduced to nothing and probably most notably I feel like I am so much less stressed and have the ability to not get so overwhelmed by the little things - this is down to me having more room in my CNS.
The results I have obtained from only such a short amount of time has absolutely blown me away, I didn’t ever think I would get to this position with my body but now I’ve realised that I’m not even close to optimum. I have only just begun my journey at Spine but like I said it was the best decision I have made for myself and an investment into my long term health. I am so excited for the weeks and months to come and for my body to continue to heal.
I couldn’t recommend the team at Spine enough, i would strongly suggest anyone to get in contact with them and get booked in, there will be no regrets. They are the first practise I have come across that not only produce results, but excellent results in less time then I thought was possible.
Thank you to everyone at Spine !
Kyle Hardcastle
2 years ago
The team at Spine Epsom are no less than excellent. They are extremely knowledgeable and friendly, always taking the time to explain. I would highly recommend them!
Louise Gray
2 years ago
The best team ever make you feel so comfortable talk you through every step my chiropractor is Debra and I can't fault her at all amazing and friendly helps with any questions and provides information and goes above and beyond what you would expect
Brandon Roberts
2 years ago
The team at Spine Epsom are all amazing and have transformed my physical well being.
I had chronic back pain I never thought I would fix and had tried everything but it’s never been better!
katie wood
3 years ago
Clexel
3 years ago
Discovering ABC has been a blessing.
I was recommended it by my dentist due to her & family’s personal experience.
I originally came in due to a back injury and knee pain. However, not only has there been significant improvement in these but I no longer get the painful migraines I used to get.
My energy and mood has improved and no longer an insomniac.
My posture has also gotten really good. I don’t slouch anymore.
The differences in my mental and physically health after just the 1st phase was vast and I continue to improve through the next phase.
The team and Laura have been great; amazing to come into such a vibrant and welcoming environment.
Belle
Monika Cendlewska
3 years ago
Hello, I wanted to share my review. I came to the clinic in January on the recommendation of a friend. My problem was constant headaches that had lasted for 6 years. I used all the therapies offered to me, but unfortunately nothing brought relief. When I came to Stuart, I didn't know it was possible to take such care of a patient, a wonderful man who explained everything, did an interview and examined me. I was offered a 3-month plan, but after just a few visits I felt great relief and the headaches disappeared. Now, after over 2 months, I feel like I'm getting my life back. This place is simply wonderful, the entire staff has a professional approach to the patient, always smiling. Thank you for the help you offered me. Regards, Monia
Anne Perriman
3 years ago
4 months of treatment with Catherine. Very impressive improvement in my posture. Obvious body changes and feeling great. Want to continue to improve even further. Have high hopes for even more improvment. Sessions relaxed. Sp pleased I am attending Spine appointments
Mylene
3 years ago
I must say Spine Epsom has saved my back and corrected my posture which is why I was having so much back pain. I’ve been going to them for 9months and was the best decision I’ve made. My pain has been on going for 30+ yrs due to a car crash and having gone to multiple places it was always a temporary fix. Now I’m more comfortable & confident of doing daily routines without worrying abt throwing out my back.
Thank you to Dr. Laura she’s a lifesaver!
Give them a try you won’t be disappointed, the only regret you’ll have is not going sooner.
Monika Varga
3 years ago
They absolutely deserve 5 starts!
I booked the holiday offer on Facebook one night when I was scrolling.
The communication is excellent. I’m very busy and I might need a reminder once or twice 😂 luckily they call, they send messages.
Once you enter the shop, they make you feel home. They offer tea or coffee.
I took my mum who has been having lower back pain for some time now. Debora was brilliant. My mum is scared of the smallest movement and she understood her. I’m really hopeful for my mum. She will start her program in January.
After being there and realizing how important it is to check ourselves out, I booked an appointment for myself (I don’t have any pain yet!) and I will definitely send my husband too.