Last Updated: November 2024
At Spine: Posture and performance we are committed to protecting your privacy. This privacy Policy details how we collect, use and share your personal information.
We may update this Privacy Policy periodically to reflect changes in legal or practice requirements. This document will have a last updated date, which will be updated accordingly.
Any questions regarding this Policy should be sent via email to info@spineepsom.co.uk, via telephone on 01372 877 400 or in writing to:
Spine: Posture and Performance
17 Church Street
Epsom
KT17 4PF
1. Information We Collect
- Personal Information: Name, dates of birth, contact details (address, email address, phone number), marital status
- Health Information: Medical History, Current health conditions, diagnosis, diagnositc imaging and treatment data
- Insurance and Payment Information: Insurance provider details, policy number, billing and payment information
- Website Usage Information: We may collect non-personal identifiable information such as IP address and pages visited.
2. How We Use Your Data
- To Provide Chiropractic Services: development of treatment plans and delivery of care
- Manage Operations: to process insurance and billing, maintain accurate records and the coordination of appointments
- Communication: to communicate treatment information, to send appointment reminders, to send newsletter content (practice updates, blog posts), send promotional material and respond to enquiries
3. How We Use Cookies
Cookies are small files of information that are sent from a website to your computer’s hard drive which allows that website to recognise you when you visit it. Cookies collect statistical data about browsing patterns, such as what pages are being visited, and do not collect information about you. Cookies are useful in analyzing how visitors use our site helping us improve our website. Cookies helps us offer a more personalised service to you.
You can turn off cookies in your browser settings/preferences. This may result in a less tailored web experience for you.
4. Links to Other Websites
Our website may contain links to other websites run by other organizations. Our privacy policy only applies to our website, and we cannot be responsible for the privacy policies and procedures of other sites. We recommend that you check the privacy policies of any third party site.
5. How We Share Your Data
- With insurance Companies: for insurance claim purposes
- With Healthcare providers: sharing information with other health providers that are involved in your care.
- With Service providers: trusted third-party companies that aid with practice management who are obligated to keep your information confidential and not to use for their own marketing purposes.
- For legality: when required by law, such as in response to a court order.
We will not sell or rent your personal data to any third parties.We will not share your information with third parties for marketing purposes.
6. How We Retain Your Data
Practice member records must be legally retained for 8 years from the date of the last visit. For our child members, records are legally kept until they are 25 years old, or 26 if they were 17 when treatment ended.
7. How We Protect Your Information
We have put safe guards in place to protect your personal information from unauthorised access. These safeguards include restricted access to sensitive data, encryption and the use of electronic health record systems.
8. Your Rights
- You have certain rights regarding your personal data. These include:
- Right to access: You have the right to request and receive copies of your health records
- Right of Correction: You have the right to request correction of inaccurate data
- Right to Restrict: You have a right to request limitations on how we process and share your information
- Right to Erasure: For legal reasons client records have a retention period. If you want to discuss erasure please contact us on the details within this policy.
- Communication: You have the right to request how we communicate with you. You can select whether you want to receive marketing information from us and we will not contact you unless you have provided consent. You can change these preferences through the contact information within this policy.
- Compaints: You have the right to file a complaint if you believe your privacy has been violated.
To exercise any of these rights please contact us as per our contact information below.
To make a complaint about how we are processing your data you can also contact the ICO via their website www.ico.org.uk
9. Contact Us
If you have any questions or concerns about our Privacy Policy or your rights please contact us at:
Spine: Posture and Performance
17 Church Street
Epsom
KT17 4PF
01372 877 400
Info@spineepsom.co.uk
